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Terms of Service

Effective: April 25, 2026 · Last updated: April 25, 2026

Terms of Service

Effective: April 25, 2026 Last updated: April 25, 2026 Entity: Central Uplift LLC, a Pennsylvania limited liability company Address: 37 Forsythe Rd, Pittsburgh, PA 15220 Contact: legal@centraluplift.com

These Terms of Service (“Terms”) govern your access to and use of centraluplift.com and CU Command, the software platform operated by Central Uplift LLC (“Central Uplift”, “we”, “us”, “our”). By creating an account, signing an order form, or using CU Command, you agree to these Terms. If you don’t agree, don’t use the service.

If you’re agreeing on behalf of a company or other entity, you represent that you have the authority to bind that entity, and “you” refers to that entity throughout these Terms.

1. What we provide

Central Uplift provides:

  • CU Command, a cloud-based software platform that includes CRM, prospecting, advertising management, marketing automation, voice and SMS communication, scheduling, and billing capabilities. Specific features available to you depend on the subscription plan you purchase.
  • Implementation, configuration, training, and ongoing support for CU Command, as described in your order form or service agreement.
  • The website at centraluplift.com, which hosts marketing materials, documentation, this Terms of Service, our Privacy Policy, and other content related to the service.

We do not provide marketing services on your behalf. We don’t sell consumer data. We don’t perform unconsented outreach for you. CU Command is a software tool that you use to operate your own business, under your own consent and compliance frameworks. You are responsible for the messages you send through it.

2. Your account

To use CU Command, you’ll create an account. You agree to:

  • Provide accurate, current information when you sign up, and keep it accurate.
  • Keep your password and any API keys confidential.
  • Take responsibility for everything done under your account, whether by you or by anyone you give access to.
  • Notify us immediately at security@centraluplift.com if you suspect unauthorized access.

You must be at least 18 years old and authorized to enter contracts in your jurisdiction.

3. Subscription, billing, and refunds

CU Command is offered on a subscription basis. By subscribing you agree to:

Pay the subscription fee for your plan, billed monthly or annually as you select at checkout. Fees are listed at centraluplift.com/pricing or in your individual order form. We bill in advance for each billing period.

No long-term contracts. Monthly subscriptions auto-renew month to month and can be canceled before the next renewal. Annual subscriptions auto-renew yearly unless you cancel at least 30 days before the renewal date.

Refund policy. We don’t offer refunds for partial billing periods. If you cancel, you keep access through the end of the period you’ve already paid for. If we materially decrease the functionality of CU Command in a way that affects your business, we’ll work with you on a fair pro-rated refund.

Payment method. You authorize us to charge the payment method you’ve provided (via Stripe). If a charge fails, we’ll notify you and give you a reasonable window to update your payment method before suspending access.

Taxes. Fees don’t include taxes. You’re responsible for any sales, use, VAT, GST, or other taxes that apply, except taxes on our income.

Price changes. We may change subscription prices. For existing customers, we’ll provide at least 30 days’ notice before a price change takes effect. You can cancel before the new price takes effect if you don’t agree to it.

4. Acceptable use

Your use of CU Command is governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. The AUP describes specific things you agree not to do — including, importantly, that you must comply with telecommunications and email regulations (TCPA, CAN-SPAM, A2P 10DLC, and equivalent laws) when using CU Command’s messaging features.

Violating the AUP is a material breach of these Terms and grounds for suspension or termination of your account.

5. Your data

You own your data. Anything you upload to CU Command, anything your team enters into CU Command, anything CU Command stores on your behalf — your contacts, your messages, your call recordings, your configurations — belongs to you. We have a limited license to process it as needed to provide the service. We don’t claim ownership.

You’re responsible for your data. You represent and warrant that you have the right to put information into CU Command — for example, that you have lawful basis to store contact data on the people whose phone numbers and email addresses you upload, and that your communications comply with the laws that apply to them.

We protect your data. As described in our Privacy Policy, we use industry-standard practices to keep it secure.

Data export and deletion. You can export your CU Command data at any time, in standard machine-readable formats. If you cancel, we keep your data for 30 days so you can re-subscribe and pick up where you left off, then we delete it (subject to the retention exceptions in the Privacy Policy). On request, we’ll delete it immediately.

6. Our intellectual property

CU Command — the software, the source code, the documentation, the designs, the trademarks, the algorithms, the way it all fits together — is owned by Central Uplift LLC. We grant you a limited, non-exclusive, non-transferable, revocable license to use CU Command for your business operations during your subscription. That license ends when your subscription ends.

You may not:

  • Copy, modify, reverse-engineer, decompile, or disassemble CU Command.
  • Resell, sublicense, or rent CU Command to anyone else.
  • Use CU Command to build a competing product.
  • Remove or alter any proprietary notices.

7. Confidentiality

In the course of using CU Command, each side may learn confidential information about the other. Each side agrees to:

  • Use the other’s confidential information only for purposes related to this agreement.
  • Protect it with at least the same care it uses to protect its own confidential information.
  • Not disclose it to third parties without written permission, except as required by law.

This obligation lasts for 3 years after the relevant information was disclosed.

8. Warranties and disclaimers

We warrant that CU Command will perform substantially in accordance with our published documentation. If it doesn’t, we’ll fix it or, if we can’t fix it within a reasonable time, terminate your subscription and refund a pro-rated portion of fees you’ve paid for the affected period.

That’s the only warranty we make. Otherwise, CU Command is provided “as is.” We disclaim all other warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.

We don’t warrant:

  • That CU Command will be error-free.
  • That CU Command will be available 100% of the time. (Our target SLA, when applicable, is documented separately in service agreements.)
  • That CU Command’s results will meet your specific business goals.
  • That third-party services CU Command integrates with (Stripe, Twilio, Google, Meta, etc.) will be available, accurate, or unchanged.

9. Limitation of liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

Each party’s total liability arising out of or related to these Terms is capped at the greater of (a) the fees you paid us in the 12 months before the claim arose, or (b) $1,000.

This limitation doesn’t apply to:

  • Your obligation to pay fees.
  • Either side’s indemnification obligations under Section 10.
  • Either side’s breach of confidentiality.
  • Damages caused by gross negligence or willful misconduct.
  • Anything that can’t be limited under applicable law.

10. Indemnification

You’ll indemnify us against claims, losses, and expenses (including reasonable legal fees) arising from:

  • Your use of CU Command in violation of these Terms or the AUP.
  • Your violation of laws applicable to your use of CU Command, including telecommunications and email laws.
  • Your business operations, products, or services.
  • Content you upload, store, or transmit through CU Command.

We’ll indemnify you against claims that CU Command, when used as we’ve documented, infringes a US patent, copyright, or trademark. If such a claim is made, we may, at our option: (a) modify CU Command so it no longer infringes, (b) obtain a license that lets you continue using it, or (c) terminate your subscription and refund a pro-rated portion of fees paid for the affected period. This is your sole remedy for IP infringement claims.

11. Term and termination

These Terms apply for as long as you have an active CU Command subscription.

You may cancel at any time through your account settings or by emailing support@centraluplift.com. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your account if:

  • You materially breach these Terms or the AUP and fail to cure within 10 business days of written notice (or immediately if the breach can’t be cured).
  • Your use of CU Command exposes us to legal, regulatory, or carrier risk that we judge to be material.
  • You fail to pay fees and don’t cure within 10 business days of notice.
  • You go through bankruptcy or insolvency proceedings.

If we terminate for cause, no refund. If we terminate without cause (which would be unusual but possible), we’ll refund the pro-rated portion of fees for the unused period.

Surviving sections. Sections 5 (Data), 6 (IP), 7 (Confidentiality), 9 (Liability), 10 (Indemnification), 12 (Disputes), and 13 (General) survive termination of these Terms.

12. Disputes — governing law and arbitration

Governing law. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles.

Informal resolution first. Before filing any formal claim, we both agree to try to resolve disputes informally. Send a written description of the dispute to legal@centraluplift.com. We’ll work in good faith to resolve it within 60 days.

Arbitration. If informal resolution doesn’t work, you and Central Uplift agree that any dispute arising out of or relating to these Terms or your use of CU Command will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Allegheny County, Pennsylvania. The arbitrator’s decision is final and may be entered as a judgment in any court with jurisdiction.

Exceptions. Either side may bring a claim in small-claims court (if it qualifies). Either side may seek injunctive relief in court for breaches of confidentiality or IP.

No class actions. All disputes will be resolved on an individual basis. You agree not to participate in class actions or class arbitrations against us, and not to act as a private attorney general.

Time limit. Any claim must be brought within 1 year of when it arose, or it’s permanently waived.

13. General

Entire agreement. These Terms (plus the Privacy Policy, AUP, and any order form you’ve signed) are the entire agreement between us regarding CU Command. They supersede any prior agreements or understandings.

Order of precedence. If there’s a conflict between these Terms and a signed order form, the order form controls — but only for the specific terms it addresses, not for everything else.

Changes. We may update these Terms. For material changes, we’ll notify customers by email at least 30 days before the change takes effect. Continued use after the effective date means you accept the new Terms. If you don’t accept, your remedy is to cancel before the new Terms take effect.

Assignment. You may not assign these Terms without our written consent. We may assign them without notice in connection with a merger, acquisition, or sale of all or substantially all our assets.

No waiver. If we don’t enforce a right under these Terms, that’s not a waiver of that right.

Severability. If any part of these Terms is found unenforceable, the rest stays in effect.

Force majeure. Neither side is liable for failures caused by events beyond reasonable control — natural disasters, war, terrorism, internet outages, supplier failures, government action.

No third-party beneficiaries. These Terms don’t create rights for anyone except you and us.

Notices. Legal notices to Central Uplift go to: Central Uplift LLC, Attn: Legal, 37 Forsythe Rd, Pittsburgh, PA 15220, with copy to legal@centraluplift.com. Notices to you go to the email address on your account.

14. How to reach us