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Central Uplift

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SMS Terms

Effective: April 25, 2026 · Last updated: April 25, 2026

SMS Terms / Messaging Disclosures

Effective: April 25, 2026 Last updated: April 25, 2026 Entity: Central Uplift LLC, a Pennsylvania limited liability company Address: 37 Forsythe Rd, Pittsburgh, PA 15220 Contact for SMS questions: support@centraluplift.com

These SMS Terms describe the text-message programs operated by Central Uplift LLC (“Central Uplift”, “we”, “us”, “our”) and explain how you can join, leave, and get help with them. They supplement our Privacy Policy and Terms of Service. By providing your mobile number to us through any of the opt-in mechanisms described below, you agree to receive the messages described for the program you joined.

These terms apply to messages we send. They do not apply to messages our customers send to their own contacts using CU Command — those are governed by the customer’s own opt-in framework and their agreement with the recipient. Customer messaging is also subject to our Acceptable Use Policy.

1. Programs we operate

Central Uplift currently operates three SMS programs. All three send messages from a 10-digit long-code number registered to “Central Uplift” with US wireless carriers under the A2P 10DLC framework.

Program 1 — Demo follow-ups (transactional)

  • Brand displayed: Central Uplift
  • Type: Transactional
  • Opt-in mechanism: You submit a demo-request form on centraluplift.com that explicitly asks for SMS follow-up consent and includes a checkbox you must affirmatively check. The checkbox text reads: “Send me a confirmation text and a reminder before my demo. Reply STOP to opt out at any time. Message and data rates may apply.”
  • Opt-in record: We store the timestamp, IP address, page URL, the exact checkbox text you saw, and your phone number for at least 4 years.
  • Frequency: Up to 3 messages per demo: a confirmation when you book, a reminder 24 hours before, and a reminder 1 hour before.
  • Sample message: “Central Uplift: Your demo is confirmed for Thu Apr 30 at 2:00 PM ET. Calendar invite sent to your email. Reply STOP to opt out, HELP for help. Msg&data rates may apply.”

Program 2 — Account notifications (transactional, customers only)

  • Brand displayed: Central Uplift
  • Type: Transactional
  • Opt-in mechanism: You become a CU Command customer and provide your mobile number during account setup, which includes an explicit consent checkbox for account-related SMS. Account-related SMS is required to use security features like two-factor authentication; you may decline marketing messages without affecting your account.
  • Opt-in record: Captured during account creation with timestamp, IP, the exact consent text shown, and your phone number, retained for at least 4 years after the most recent account communication.
  • Frequency: As needed for the events you have configured — typically 0 to 5 messages per month per recipient. Examples: billing receipts, payment failure alerts, security alerts (login from a new device, password changed), two-factor codes, support-ticket replies.
  • Sample message: “Central Uplift: Your verification code is 482917. This code expires in 10 minutes. We’ll never ask you to share it. Reply STOP to opt out of these messages.”

Program 3 — Marketing announcements (opt-in only, infrequent)

  • Brand displayed: Central Uplift
  • Type: Marketing / promotional
  • Opt-in mechanism: You explicitly opt in by submitting your phone number in a form that includes a separate checkbox specifically for marketing SMS, with text that reads: “Send me product updates and announcements from Central Uplift. Up to 4 messages per month. Reply STOP to opt out at any time. Message and data rates may apply.” Marketing SMS opt-in is never bundled with another action — for example, you cannot opt into marketing SMS by buying a subscription, by downloading a resource, or by submitting a contact form.
  • Opt-in record: Timestamp, IP, page URL, the exact opt-in language shown, and the phone number, retained for at least 4 years.
  • Frequency: Up to 4 messages per month, typically 1 or 2.
  • Sample message: “Central Uplift: New release — CU Command now supports automated review responses. Read what changed: https://centraluplift.com/changelog Reply STOP to opt out.”

2. Required messaging language

Every Central Uplift SMS contains, where carrier rules require, the language below.

  • Help: “Reply HELP for help.”
  • Opt-out: “Reply STOP to unsubscribe at any time.”
  • Rates: “Message and data rates may apply.”
  • Carrier liability: “Carriers are not liable for delayed or undelivered messages.”
  • Sender identification: “Messages are sent by Central Uplift LLC.”

The first message in any program also includes a brief description of the program and the expected message frequency.

3. Replying STOP and other opt-out keywords

You can stop messages from any of our SMS programs by replying with any of the following keywords (case-insensitive, with or without punctuation):

STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE

When we receive any of these, we send a single confirmation message acknowledging the opt-out and then send no further messages from that program. The confirmation message reads:

“Central Uplift: You’re opted out and will not receive further messages from this program. For help, reply HELP or email support@centraluplift.com.”

If you opt out of one program, that opt-out applies to that program. If you also want to opt out of other Central Uplift programs you are enrolled in, reply STOP to messages from each program, or email support@centraluplift.com and we will remove your number from every Central Uplift SMS program at once.

4. Replying HELP

Replying HELP to any Central Uplift message returns:

“Central Uplift LLC. Support: support@centraluplift.com or +1 (412) 775-2751. Reply STOP to opt out. Msg&data rates may apply.”

5. Quiet hours

We send marketing SMS only between 8:00 AM and 9:00 PM in the recipient’s local time, defaulting to the time zone associated with the area code if no local time is on file. Stricter state laws (Florida, Oklahoma, Washington, and others) may further restrict sending hours; we honor the strictest rule that applies to the recipient. Transactional messages — verification codes, security alerts, payment-failure notices — may be sent outside these windows when the customer has triggered the action.

6. Carrier and message disclosures

  • Messages and data rates may apply, depending on your wireless plan.
  • Message frequency is described per program above; actual message counts vary by your account activity.
  • Wireless carriers, including AT&T, T-Mobile, Verizon, and US Cellular, are not liable for delayed or undelivered messages.
  • Supported carriers: all major US carriers.
  • We use a 10-digit long code (10DLC) registered to Central Uplift LLC. We do not use short codes at this time.
  • Messaging is enabled in the United States only. International recipients may not receive messages and may incur international SMS charges if they do.

7. Privacy of phone numbers

The number you give us is used only to send the messages described in the program you joined and to identify you for support purposes. We do not sell, rent, or share phone numbers with third parties for their marketing or promotional purposes. Specifically:

  • No mobile information collected through SMS opt-in on centraluplift.com or within CU Command is shared with third parties or affiliates for marketing or promotional purposes.
  • Phone numbers collected for one-time-password authentication, account verification, or transactional messaging are used only for those purposes.
  • We share phone numbers with our SMS carrier (Twilio) and our subprocessors only as necessary to deliver the messages described in this policy. Those subprocessors are contractually prohibited from using the data for their own marketing.

Full data-handling details, including retention and your rights, are in our Privacy Policy.

For every active subscriber, we retain proof of consent — including the timestamp, IP address, opt-in page URL, and the exact opt-in language displayed — for at least 4 years after the most recent communication. If you believe you are receiving Central Uplift SMS without having consented, email support@centraluplift.com and we will (a) immediately stop messages, (b) provide our consent record on request, and (c) investigate how the number was added.

9. Updates to this policy

We update these SMS Terms when our programs change, when carrier rules change, or when applicable law changes. The “Last updated” date at the top tracks the most recent change. For material changes — adding a program, changing message frequency, or expanding the categories of messages sent — we will notify active subscribers in-message and update this page at least 14 days before the change takes effect.

10. How to reach us

For privacy questions specific to your phone number, including data-deletion requests, see also our Privacy Policy or email privacy@centraluplift.com.